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Rating 4/10

Bought an expensive hybrid mattress from them because they had the best price. After taking 2 days off from work to receive item on the day the tracking said it was coming, it arrived. Opened the box, WRONG mattress. This one is a foam mattress that was vacuum packed and it exploded out of the packaging, and can not be sqished to fit back in the box. Called customer service, and the said to give them 2 to 5 days. Waiting to hear what resolution will be. Since the box was opened on my platform bed, thay's where it is. I will have to sleep on it, since I am a 65 year old woman and cannot move the 150 pound mattress. Have no clue how they will fix this situation...was nit impressed with customer service so far...nobody bending over backwards to fix this, as on other sites like Overstock. I am a buyer for a large company and spend thousands online each month. Will avoid this site in the future.

Rating 10/10

Very happy with the selection and prices on this site. Great service, good communication. Repeat buyer of new and used restaurant equipment. Would use again.

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