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Lorex Technology


Horrible Customer Service from South America

I have the system purchased from Costco and realized there is problem to access stream while using phone via data service. I called toady 6/16/17 and waited more than 30 mins. First representative told me I have to call my provider Tmobile to downgrade my data from LTE to 3G. I did that and it didn't work. I called again and waited another 30 mins. This time I talked with Brian (employee ID 993662). This call is the most horrible call ever. He told me I have to contact Tmobile again to disable Binge on video option. I was trying to tell him and understand why it is completely different fix compare to the fix and he was trying to argue with me on the call. I was trying to get a manager on the call and he told me he can't since manager only handled advantage technical support he couldn't handle. He argued with me so loud on the call and it is the most horrifying experience ever. Definitely don't buy the system. They will just blame on someone else and ask you to contact your phone provider or other company instead of fix on their side. Don't waste your money on this company, totally unreasonable and unprofessional service.

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