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Rating 10/10

Awesome online vet products!

Love how affordable the pet products are...1/3 the cost that my vet charges for Revolution! Free shipping too!

Rating 4/10

Won't refund me for items returned!!!

I placed two orders and when I received them I tried everything on. I kept a few items from each order and returned the rest. I read the fine print and did EVERYTHING properly. The items were unworn (except for trying them on, which, duh, you have to do), unwashed, tags were on, swimsuit liners were in place. I paid for the return shipping ($22!!! and that was after the website said I would get free shipping for the orders, which I didn't...but I let it slide since I was so busy) so that I would receive a refund on my card. I received two emails, one for each order stating ZERO refund for all seven (7) items because of reason "other". When I called the company the woman said "other" meant I "didn't meet the return guidelines". WHAT?!? Are you kidding me? I did follow the guidelines. To the letter. I escalated the call to someone else who said that it showed "pending" in their system and it would take five (5) MORE business days to process it (even though it appeared processed). I told him (Victor ID#30962) I did everything properly (he said he believed me) and asked what the reason is. He couldn't give me one. I then asked what their general policy is if they determine that something isn't returned properly...do they keep my money and the items? He couldn't answer me. Seriously? You're going to keep my money and not give me back the items? That sounds shady! They better refund me my money!!!!

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