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Rating 10/10

Quickly and pleasantly helped with rebate question, and older delivery issue

Agent found status of large computer purchase rebate that was delayed because of holiday surge, confirmed it was still good, being processed, and told me how to easily check back on it myself via a web address. (Embarrassingly, It turns out the checking instructions were already on a copy of the form I had made for myself.)

Agent also arranged an un-asked-for credit for a small older order that was not delivered when all I wanted to do was report it and suggest Newegg keep an eye on the company that "sent" it. This is the first time I ever experienced a non-delivery which I missed somehow because of web page confusion.

I've been a satisfied customer of Newegg for more than a dozen years, trust them deeply, called once before about a possibly damaged disk drive, but this time was still was surprised by how pleasantly I was treated and how efficiently my questions were handled. - Thanks

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