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Rating 2/10

Poor business ethics, poor customer support service.

I placed an online order last Thursday (April 21st) on a Satellite C650D-ST2N03 Laptop
AMD Athlon™ II Dual-Core Mobile Processor P360, Genuine Windows 7 Home Premium (64-bit), 3GB DDR3 memory, 320GB HDD (5400rpm), ATI® Integrated Graphics PSC16U-069036. It's a pre-built laptop which means, according to their web site (http://www.toshibadirect.com/td/b2c/ebtext.to?page=laptops-netbooks), that it ships within 1-2 business days. This was very important to me as I had to leave to Europe in 9 days. When I called them on Monday their Customer Service representative told me that Friday did not count as a business days (Good Friday) and it normally takes a-2 business days to process the order. She, however, told me that it is too late to cancel my order and that it will ship by the end of the day (Monday) but it did not. When I called them on Tuesday their Customer Service representative told me that it will ship on Wednesday, April 27th. By the end of the day on Tuesday, however, I received a shipping confirmation email. This email confirmation had missing (blank) tracking number. On Wednesday I tried calling their Customer Service again to request the tracking number but gave up after waiting for ~30 minutes. Then I decided to check the order status online and found out that the package was indeed shipped on Tuesday, 26th. After reading all the negative reviews about Toshiba business practices on http://www.resellerratings.com/store/view/Toshiba/page/1 not sure what to expect next... Very disappointed.

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