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Cellularreturns.com

3/5

Set a reminder to follow up

Once I wrote a review and reached back out, I had my check in less than a week. But, had I not been the one to follow up I’m not so certain i would have. It was nearly 10 weeks with no contact from them and, although I did receive all of the initial emails confirming receipt of my order, the phones, etc... their reasoning for the radio silence is that the email they sent me (to tell me I needed to unlink one of the phones from my Apple account) must have gone to my spam folder. I couldn’t find it, but if that’s a common occurrence they should make it practice to follow up with a phone call at some point. So, if you place an order, I’d also set a reminder for a couple weeks later so you don’t forget to follow up if you haven’t heard back.


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