“Ordered some store items and tennis balls. All items were in stock. Ship 1 business day. I ordered Thursday afternoon, which I didn't expect until late Saturday or Monday. I received the items on Saturday but no tennis balls. I waited until Monday and still didn't receive tennis. The tracking order said that it is in transition to be delivered for the last 3 days now. Not really sure if it is even shipped. Disappointed that they couldn't live up to their 2 days shipping. I lived in central CA, which is only 3 hours away from Tennis Warehouse.”
“I purchased Chenbro SR10669 case from this company expecting a power supply. When I received there was not power supply. The website is very misleading. I thought for this price it would include a power supply. I should have purchased from Newegg for $10 more with a power supply. Now I have to purchase a separate power supply. That really suck!”
When I placed the order, the website said it was in stock. After placing the order and about couple hours later, I received an email, saying that it was out of stock and that I must order a different one and I was recommended the few of them. I selected a different one and went on vacation, thinking that my order was on it's way. When I came back, I received another email saying that they were not sure the size, which I have already specified the size in my original order. I replied and told them the size I wanted. It's been another business day and I have not received an comfirmation.
Just received another email, stating that my gift order (6589453535078) for my dad is out of stock and that I must order a different set or delay my order until November 5. Because this is a gift I went ahead and selected another item, which isn't as nice as the original but still cost the same.
I am very disappointed of their customer services. The only other bad experience buying items online is with a couple of photo store, trying to buy a camera. I didn't think that I would have problem buying billiard items online. I don't recommend anyone buying from this vendor.