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Rating 2/10

Do not order shoes from this company! I ordered a pair of keens and this company sent me an email saying that I had been flagged for a random security check and my order may not be processed unless I contact them by phone. Whenever I tried to call I was put on hold with a message about high call volume, while my precious daytime cell minutes got eaten up. I then sent two emails asking if my order had been sent out. Days later I got another message saying that my order wouldn't be sent until I reached them by phone. I needed my shoes for a trip I was taking to Zion in ten days. Needless to say, its been 6 days already that I have wasted trying to get some answers from them. Go to endless.com instead. They once sent me a faulty pair of Zamberlans which arrived the day before I was flying out to the Grand Canyon to do the rim to rim, so I had no time to exchange them. I easily contacted them and Endless sent a new pair by overnight courier for free to Flagstaff , which I picked up on my way to the Rim. I brought the faulty ones with me and sent them back at the same time with the return label they included with the new pair. No questions asked. If you want to receive your order hassle free at the same price, go to another company with a price guarantee , but avoid this company. I will have to pay another company for expedited shipping now.

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