“we bought a washer and dryer at HD on Nov 29/17 and the salesperson assured us that we would not have to do a thing.........full installation and we asked that the truck stop at the top of the driveway and not come down the 200 foot driveway lined with an old cedar hedge 25 feet tall. she said 'no problem.......i am writing it on the order'
the very large truck did come down the driveway and tore big branches off the trees and then attempted to turn around on our lawn.
the delivery men told us they were just delivery men and didn't install......they had no tools and were very unfriendly. we had to hire a local plumber to install the machines.
The truckers backed out at high speed and tore more limbs off our hedges and drove over the lawn on the side.
i immediately called the 800 number and the woman was most sympathetic......gave me the Managers number in Guelph and she was really sympathetic and said they would 'make it right' .......she sent an insurance adjuster from Ovation Logistics. the representative was not professional.......would not give us any contact information but did agree the $500 compensation for damages was more than fair. Did try to persuade us that it would have to come out of the drivers pay and that would be tragic etc. a week later we received a letter that denied the claim.
once again we called the Manager at Guelph........well more than once and she assured us they would 'make it right". they have not done so and we are at the end of January.
It has been more than frustrating and we will never shop at HD again..............terrible service