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sarahcolton

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1/5

Horrible Experience

I am remodeling my kitchen and have chosen to go with a Kohler sink. I ordered one from Build.com, as they said they had 2 in stock. This particular sink has been hard to find because of a fire at the Kohler manufacturing plant. So I waited on hold for 30 minutes to speak to a Build.com associate to confirm that they really did in fact have two, and that it would be definitely shipping the next day. He ASSURED me, that yes they did physically have my sink and it would be leaving the warehouse the next day. I explained to him that I have had this happen before, where someone says they have it in stock, to only be told after I have purchased it, that it is delayed. So, this morning, I check the status and it says it was still processing. So I call in, waited on hold again for 30 minutes. While I am on hold, they play a message stating customer satisfaction is their top priority. I definitely didn't feel like a priority waiting for 30 minutes. When I finally got someone, my suspicion was proven correct, that they did not in fact have the sink, and that the new shipping date was going to be May 30th. This is the most stressful and frustrating situation I have ever had with buying online and I will never use Build.com again!


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