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samskatz

All 1 customer reviews

All 1 customer reviews

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1/5

Terrible - Not worth the time

Their customer service is seriously lacking. I cant believe they don't have some way of reaching them other an email. Good luck if you are having trouble and need to cancel a book. When you are ordering your book there should be a disclaimer that you have to agree to before purchase. I found out the hard way. You have to cancel an order within an hour or you are just out of luck. You mean to tell me that at 6 pm you have someone there processing the order and if I canceled it at 8pm it has already been made. I don't think that is fair. I could see if I ordering it during business hours. I am beyond frustrated with this company. The response time for email is way too long. They have closed my issues without even responding to me or notifying me. I can't say enough how disappointed I am with this company. Please don't waste your time. My book cam damaged, not due to shipping, and had marks and rips. I wish I could take my money elsewhere. They won't issue a refund. Terrible customer service; if your only means of help is via email there should be someone that checks it every hour or at least every few hours. AVOID this company!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


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