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Rating 2/10

Avoid Like the plague

Without a doubt the worst customer service i've ever experienced. Item (leatherman mut) bought for a Christmas present and was received broken so returned (at my expense) and heard nothing for nearly a month until i phoned them and conveniently the shipment had just arrived from leatherman as mine was sent off for a repair (should have been replaced)..
i received the 'repaired' leatherman a few days later only to find this one was broken as well. Demanded a replacement to be sent out with a pre paid postage label and got nothing from them.. Decided to phone leatherman uk who have now sent a pre paid postage label and will replace it with a brand new one and not a repaired one.. Great from leatherman, appalling from outdoorgb.

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