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Rating 2/10

Loyalty Codes

I order racquetball items shoes, gloves, ball, and I tried to use a loyalty code, but it seems that it was purposely Not working, I E mail them and after a week they say that they will honor it the next time...!!

What happen if I don`t want to order anymore...??
it was t-shirt, I don`t need a t- shirt but I don`t like the misleading part of it!

posted Sep-12-2017

A rep from RacquetWorld.com, RacquetWorld.com,has responded

“We apologize to this customer for the confusion. Our loyalty codes are 100% valid and customers use them every day no problem and we are the only racquetball company that rewards our loyal customers with free merchandise they earn. This customer contacted us 2 weeks after they placed the order instead of right away when we could have fixed the problem and helped them. This does not in our opinion warrant a 1 out of 5 rating. We still appreciate this customers business and apologize again.”

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