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Rating 4/10

Customer service is sub par

While I did like the $40 collar for my dog the engraved plate on the collar had a typo. I emailed the company, they replied with a canned response and when I reiterated the issue of the typo on the final product they stopped replying to my emails. Far from impressed. I’ll stick with chewy.com and Amazon. I know their customer service is always excellent.

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