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Rating 10/10

Being in sales myself, I admire the quality of customer service you guys offer. Although I don't order a lot of supplies from you because my printing needs aren't very high, I always keep you guys in mind when I do need to order something because you guys follow up with your past clients.
Keep up the good work and may your company enjoy much success!

posted Feb-09-2012

A rep from TonerRefillKits.com, TonerRefillKits.com,has responded

“Thank you for your kind words.

Since you mention you don't order a lot of supplies I will point out that from day one (on line since 1999 and in business since 1987) our goal has been to aim for small customers first and foremost.

The reason is very simple and the philosophy can best be summed up by this...

If the savings to the customer means as much to them as the profit on their order means to us, we have a perfect "marriage".

While we do have a bunch of extremely large customers (with readily recognized names and if you are reading this comment of mine and happen to work at one of them, we do appreciate your business, as well), the bottom line is that "marriage" isn't present in that transaction (does the purchasing agent at a giant Fortune 100 company ever get to eat the M&Ms we send out? No!).

Thank you, also, for your wishes for our continued success. We've been in the toner business for 25 years and aim to do this for at least another 25 (I don't want to be a WalMart greeter, so I really need to keep TRK going strong!).

Thank you, again, for your kind words, your well wishes and your patronage.

John Galt - "TheRefillMan"”

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