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My grandson ordered a helmet which I paid for using my paypal account and when the helmet arrived it did not have a face mask being 11 he didn't see the little attachment that said $10.99 for face mask with helmet purchase, so we went on the site to get the face mask and quoted the order number just 7 days from when we purchased the helmet and it said $24.99 so I ordered the mask the site took the order and I get a call back from someone at customer service saying we must pay the full $24.99. This is an 11 year old child who saved a year to get this helmet, his father was killed by a drunk driver and we are raising him, what a terrible example your company has set and it is not the the money I will not miss the extra money it is about misleading a young person and not coming through to make the situation right. Pitiful business practice and I know you have done this to others. Your company should be ashamed of themselves, I run a business and would have done the right thing and your company did the wrong thing.

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