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r_w_2

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Rating 2/10
1/5

Poorly managed shipment, not customer-friendly

Placed an order for six items including Dasaquin MSM soft chews. Received a Backorder Notification email for one item. Instead of them sending the shipment (minus that one item), I had to call the 1-800 customer service hotline to specifically request that they ship the remaining items. The shipment arrived via USPS, crammed together in a padded envelope.

I had initially placed an Autoship order for the Dasaquin but am now considering cancelling it. Sadly even cancelling or updating an Autoship subscription requires calling the 1-800 number. Plus customers canceling before their first recurring shipment will incur a $5 cancellation fee or 10% of the previous order, whichever is greater! Think twice before deciding to order from EntirelyPets.com.

My suggestion to EntirelyPets is to improve their customer communications for backorders and to permit shipments of the remaining items either automatically or with a one-click option in the backorder notification email.


posted Jan-04-2017

A rep from Entirely Pets, EntirelyPets,has responded

“Hi Ransella,

We appreciate your feedback and apologize for any inconvenience with your order.

Our auto-reship policy is flexible and only set to prevent customers from "double-dipping" in discounts. Also, your order was shipped in a padded envelope based on the products ordered and location(less than 500 miles from the shipping origin).

To make up for the inconvenience, we will be shipping you out a multi-pack of the Bonies (instead of a single pack).

Please let us know if there is anything else that we can assist you with.

Thanks,
Dillan


Rating 10/10
5/5

Beautiful mid-century furniture at a good price

We were initially nervous about ordering furniture online without getting a chance to try it out first, but we are so happy we did. We are pleased with the fabric quality and overall build of the Ceni Loveseat. A beautiful mid-century piece for our sunroom. The seat cushions are firm and comfortable -- we expect it will hold up well over time. Delivery was prompt.


Rating 2/10
1/5

Poorly managed shipment, not customer-friendly

Placed an order for six items including Dasaquin MSM soft chews. Received a Backorder Notification email for one item. Instead of them sending the shipment (minus that one item), I had to call the 1-800 customer service hotline to specifically request that they ship the remaining items. The shipment arrived via USPS, crammed together in a padded envelope.

I had initially placed an Autoship order for the Dasaquin but am now considering cancelling it. Sadly even cancelling or updating an Autoship subscription requires calling the 1-800 number. Plus customers canceling before their first recurring shipment will incur a $5 cancellation fee or 10% of the previous order, whichever is greater! Think twice before deciding to order from EntirelyPets.com.

My suggestion to EntirelyPets is to improve their customer communications for backorders and to permit shipments of the remaining items either automatically or with a one-click option in the backorder notification email.


posted Jan-04-2017

A rep from Entirely Pets, EntirelyPets,has responded

“Hi Ransella,

We appreciate your feedback and apologize for any inconvenience with your order.

Our auto-reship policy is flexible and only set to prevent customers from "double-dipping" in discounts. Also, your order was shipped in a padded envelope based on the products ordered and location(less than 500 miles from the shipping origin).

To make up for the inconvenience, we will be shipping you out a multi-pack of the Bonies (instead of a single pack).

Please let us know if there is anything else that we can assist you with.

Thanks,
Dillan


Rating 10/10
5/5

Beautiful mid-century furniture at a good price

We were initially nervous about ordering furniture online without getting a chance to try it out first, but we are so happy we did. We are pleased with the fabric quality and overall build of the Ceni Loveseat. A beautiful mid-century piece for our sunroom. The seat cushions are firm and comfortable -- we expect it will hold up well over time. Delivery was prompt.


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