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poncho307

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Twisted Throttle

2/5

Poor inventory control

I ordered in March and was told all the parts were in stock except for one that would be available in two weeks.
It’s now may 11th and I am still waiting for two of the parts. I was told that they really don’t know what they have in stock because the system only updates once a day. I would have ordered from another source had I have known that it would take two months to fill my order.

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posted Jun-29-2018

A rep from Twisted Throttle, twistedthrottle,has responded

“Please accept our apologies with the delay in your order processing. We are revamping our Purchasing team and processes to improve our supply chain and communications to customers so we can avoid situations like this going forward. We have added new staff members and are making various improvements to our ordering frequency and demand planning, specifically. Please let us know if there is anything else we can do to help this situation.”


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