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Rating 2/10

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I recently purchased a nikon d750 from Bestbuy dot come that stated it came with a FREE Batter Grip, however, my camera arrived without it. When I called them they stated that the on line add was wrong and that they would give me a credit up to the amount the battery grip would cost, which I didn't agree to. I tried explaining that the promotion was a Nikon promotion and they shouldn't be selling the cameras if they couldn't honor the promotion. I was told to call back because Nikon was closed at 9PM in the evenings. However, the next day after calling again to try to get this settled I was told they gave me a $200 credit and no more would be given. ??? A new Nikon battery grip cost $349.00. Best buy did not stand behind it's guarantee and their staff knows nothing about customer service. It seems just issuing a credit of any sort would make customers happy so they think. I ordered the camera based off of the promotion that was being offered. I wanted a Battery Grip! I didn't want a $200 discount to go elsewhere, because I could have gone elsewhere for the Nikon promotion and received the same free batter grip. It just so happens I have always bought in the store. This was my first time buying on line with Best Buy and I will never again do so. They can't be trusted to deliver what the ad states you will get. The ad is still up on their site so Nikon Buyers Beware!

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