“We are extremely sorry that you had an unpleasant experience with PC Universe. Established in 1995, and now a publicly traded company, PC Universe has served thousands of satisfied customers nationwide. Rest assured customer service is our top priority. As a featured merchant on Amazon.com market place, we believe the 13,000 plus reviews in just the past year with an average of a 94% positive rating, 4.7 out of 5 stars proves this to be the case. We have worked hard to eliminate pricing and inventory error from our data feeds and will continue to do so until we reach 100% accuracy. However, unfortunately, the reality is that data error, though rare, can still happen. Our policy is to notify the customer and cancel the order as quickly as possible, as not to inconvenience them any further. It is also our policy to offer affected customers a 15% discount off their next PC Universe purchase to make up for the inconvenience. Our contract with Amazon, however, prevents us from sending any offers directly to you the customer via e-mail. If you were affected by a pricing or inventory error and have not received your coupon, please contact our customer service department at: 1-800-728-6483. You will need your original order number or some form of order information to confirm you were affected by the error and received a coupon for 15% off your next order. Again, we are truly sorry for inconveniencing you and will continue to improve, so that it does not happen again.