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1/5

Monarch Hornet Pro BUYERS BEWARE!
Oct.13,2005, I purchased a Monarch Hornet Pro 64/FX/X2(939)Custom System for $2,598.87, which included 24/7 Tech Support + Plus 3 Year Onsite Warranty. As of Jan.31,2007, I still DO NOT have a working computer. It has NEVER WORKED. There's NO SOUND, FONTS NOT RIGHT, FRONT 4 USB PORTS INOP AND CRASHES FOR NO REASON. On 3 seperate dates, April 18,2006, April 20, 2006, May 4, 2006, onsite tech replaced motherboard only to find ALL THREE REPLACEMENTS WERE DOA/DEFECTIVE. On May 23, 2006 onsite tech replaced the hard drive, NO SUCCESS there either. June 7,2006 I sent my HORNET PRO BACK to Monarch for a rebuild as MONARCH requested. Aug. 7,2006 New "REBUILT HORNET PRO"
Problems: 1. No firewall port on motherboard,2. Still NO SOUND, 3. Fonts not right 4. Front 4 USB
Ports STILL inop. 5. The $ 349.00 red farrari paint casing was chipped and dented. 6. Blue neon cathode light detached and stuck in heatsink fan blade. 7. HORNET OVERHEATS and was SMOKING.
Oct. 20,2006 I asked for a FULL REFUND. A year
had passed and I still DID NOT have a computer that worked! Oct.27,2006, I was told by Matt in tech services that MONARCH COMPUTER SYSTEMS DOES NOT GIVE REFUNDS! PERIOD! On Nov. 21,2006 in the
South Pacific District Court of Pacific County, State of Wa. Judge Douglas Goelz, small claims court, ruled in favor of the Plantiff, myself, and hereby ordered, adjudged and decreed, that the defendant, Monarch Computer Systems owed me a total judgment of $ 3,0918.64. Monarch had 30 days
to respond. As of today, Jan. 31,2007, NO RESPONSE from Monarch Computer Systems. All I ever wanted was a HORNET PRO that WORKED! That's
what I PAID for but NEVER RECEIVED, THAT'S FRAUD!!!


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