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Rating 2/10

Canadians, please be wary about warranty status of product from Google Store

I purchased a Nexus 5X from Google Store in June 2016. The phone shipped from Canada to a Canada address on a Canada credit card. BUT the shipped phone is considered a USA phone by the manufacturer. This makes warranty service difficult or impossible.

My 5X failed after 14 months, slightly out of Google's 1yr warranty, but within manufacturer LG's warranty. However, LG will not honour their warranty on the phone because it is an out-of-country phone.

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