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paskowitz

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Newegg.com (USA)

5/5

Absolutely above and beyond customer service.

I called in to resolve 3 separate issues. The first two were basic enough, but the third was fairly complex. I had the pleasure of speaking with customer service agent, Renee Rodriguez. She went absolutely above and beyond in handling of my issues. courteous, exact, patient, attentive, pretty much every possible positive salutation would be deserved. Above all, I could tell she personally wanted to help me resolve my issues.

If somebody had an issue for $10,000 order on Newegg, she should be at the top of the list on people to take on the case. I'll be frank, I've had mediocre to negative experiences with Newegg in the past, which have made me wary. This experience has put those past concerns to rest.


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