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Rating 10/10

Best Customer Service

I had purchased a product with a rebate from Newegg back in April. When I received the product, I immediately applied for the rebate according to the instructions. A couple of weeks later, the rebate was approved by the product manufacturer and I received an email from them stating that I would receive the rebate in 5-7 weeks. Well, 11 weeks went by and no rebate. So I wrote a negative review about the product and the manufacturer on Newegg's product page. The next day, unexpectedly, a customer service rep named Yolanda C. saw my review and responded. After investigating my situation, she confirmed what I had stated and offered a store credit to Newegg for the same amount of the rebate! Newegg didn't have to do this but they did. That's what I call amazing customer service! I've been a newegg customer for over a decade and things like this will keep me from shopping anywhere else. Keep up the great work Newegg!

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