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nsgso_queen

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Rating 2/10
1/5

DO NOT ORDER FROM THIS WEBSITE! I REPEAT! DO NOT ORDER FROM THIS WEBSITE

I am not usually one to complain where customer service hasn't been great, as everyone is entitled to a bad day. However, the level of service received from this company has been woeful at best.

I placed an order for some kit needed for a mountain trek and OutdoorGB took my money immediately. I made them aware of the urgency of my order yet it still took 2 weeks for them to tell me that one of the items I ordered was out of stock!! They then offered me a different size instead (which obviously I didn't want seeing as most people order a certain size for a reason!!).

They haven't confirmed whether the other item ordered is available nor have they confirmed when I will receive my refund for the item which is out of stock. They are repeatedly ignoring my very direct questions about the whereabouts of both my money and my order.

Shady company. Terrible service. SO SLOW.


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