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nrdragon00

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Newegg.com (USA)

5/5

Urgent Customer Issue Resolution - Resolved

Keith.A.H was able to assist in cancelling my order the night before for a 4TB WD black. Newegg sent out a new promo early morning for 6TB WD black and I wanted to get that instead, but then it expires in 24hrs which is before I get my credit back. Since my previous order has not shipped, Keith was able to cancel the order, worked his magic to document and honor the 6TB promo once I call back in few days after I have funds in my account. Thank you for going above and beyond. I appreciate for the painless process and that is why I order all of my electronic needs at Newegg.

Follow up.... Alexander helped me on my follow up order and made it very easy for me to place the order minus the $20 off from the previous promo that they honored.. Thank you NewEgg!


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