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npournader

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1/5

Bought a Cybex Arc-Trainer 750A from these guys on 12012014 for delivery to my home in Dallas. They charged my credit card that day for item ($4K+) and emailed to request measurements and pictures of all entry ways and any staircase that the machine had to traverse for installation. I took pictures and measurements and sent them the info same day. Easy install. Asked them for a delivery date several times -- NO replies. Two weeks passed, finally got an email that first person was fired and new person was now handling the order. Still no delivery date. Finally, countless calls and emails later -- after 3 weeks from charging my credit card -- they finally gave a delivery date of Christmas Eve, which did not happen. No calls, no followups. Finally, after more calls from me, they scheduled delivery on Jan 3, 2015 (Saturday). Would not commit to a delivery window. Sat around until 2pm for them to show. BUT, they were short 2 out of 4 people required to take 450lb machine upstairs and install it AND they were missing parts from the order! VERY frustrating. After hauling it all the way in the house and THEN realizing they should have had two more people, they had to haul it back out. The delivery team had no clue the machine was to be installed on 2nd floor. None of the measurements and pictures, etc. had been shared/communicated down the line by the order handler. The delivery team had no idea items were missing from the order processed and paid for 5 weeks earlier. Absolutely terrible service from this company. The absolute worst online shopping experience I've had in over 15 years.


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