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If you're looking for consistent, best quality avoid Blurb

My family's previous two books printed by Blurb were fine. I found their design software easy to use. However, my last book (consisting of almost all photos) had half the photos printed too dark. When I asked for a partial refund or reprinting, I was told that the results were within "printing tolerances" and that they wouldn't honor my request. I even wrote the CEO, but never heard back. I'm a photographer and I had well-prepped all my photos. Now I'm pursuing a remedy with my credit card company. Blurb needs to guarantee its work. These books are expensive and I expect consistent, quality results. Apparently they use various printers around the U.S. and the quality varies from printer to printer. I will not use Blurb again and I'll advise the rest of my family and others to avoid using them as well. Blurb can do better, both with printing quality and with customer satisfaction.

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