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msullivan-4698

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Rating 2/10
1/5

Run from Home Depot

My refrigerator was scheduled to be delivered on 9/13/17. On 9/12/17 they called to say it would be delivered on 9/20/17. When I called the store, employees indicated that I had bought the appliance on line so they had nothing to do with anything about the appliance. I called back and was told the appliance was not in the store. (The repair man who came to fix my new refrigerator (read: broken by Home Depot delivery people) indicated that records showed my appliance was in the Home Depot store on 9/9/17. The employees were too lazy to even schedule a delivery.) The delivery people dropped the refrigerator on the concrete driveway when they were trying to bring it to my house. The refrigerator is now so loud that I cannot carry on a conversation in my kitchen and it is constantly on. When I called "customer service" about the broken appliance, I was put on hold and disconnected multiple times. After 3 hours, I was told that obviously my refrigerator was broken and I needed to schedule a repair service.


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