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Rating 2/10

I purchased a Gateway laptop on December 26,2009 from a local computer chain (the Order Number I provided is their invoice number). At the time of purchase I was informed that Gateway would provide a free upgrade to Windows 7 from Vista that was installed on the machine. I was told that when I visited the Gateway site and registered I could get the upgrade. My daughter has the computer and attends school several hundred miles away, so it was not until March 26th that I was able to register with Gateway and request the upgrade. I was then told that I would not be able to get the upgrade as the deadline for application for it was February 15th, and I had missed the deadline. At no time was I ever informed that there was any deadline to adhere to in order to get the upgrade. I argued the point, and spoke to several supervisors but was not provided the upgrade. This company has terrible customer service and can not be relied upon. Don't deal with them. I'm now one of their many dissatisfied customers - check their ratings here, which I should have done before. Stay away.

Rating 10/10

Very quick response to my order of a digital camera warranty (Mack Warranty). They even sent the warranty serial number via return email so I could proceed with registration even before I received the warranty package from them. Very impressive. A first class merchant.

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