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Home Depot


Don't expect to receive what you paid for!

We purchased a range from Home Depot a couple of months ago. We could finanlly afford the top of the line oven/range I always dreamed of. My husband and I both work, but we took the day off when they were scheduled to deliver it. I was very excited about the new features. But the delivery guys looked behind our oven and said we did not have the correct outlet, and an electrician needed to fix it. So they took the range back. No one told us ahead of time that there might be an issue with the outlet. Couple of weeks passed before an electrician could be scheduled to put in a new outlet, and cut the cord off our old range. We had already scheduled delivery the following day, since I knew I could not live without a range for more than a day. The delivery company called and confirmed the date and time. I stayed home from work that day, but they never showed up. I called Home Depot customer service, and they called back and scheduled another appointment for the following week. The delivery company confirmed the delivery date and time, the day before. This time, my husband stayed home from work. The truck came but the range was not in the truck. They said they were here only for a service call. We explained the situation to them and to Home Depot customer service, who scheduled us yet for another delivery date the following week. The same thing happened again; the truck showed up with no range. By now we were furious. I had lived with no range, eating from microwave or spending money to eat out. Meanwhile we used up 4 vacation days to be home. We spent many hours on the phone explaining the situation to Home Depot, so they finally suggested we cancel the transaction and repurchase the range. We made an appointment with the sales person at Home Depot. They assured us that all the information about our purchase was in their system and they only needed to refund our account and redo the sale. We scheduled a delivery date. My husband stayed home again, and received the range. When I came home I realized the range was a lower model than I had ordered, one with $200 less retail value. I was very upset. This oven did not have the special features I wanted, but I couldn't face going through all of this process again. I had already spent over a month without a range, and I had no confidence they would get it right, if I tried to exchange it at this point. I just had to accept this purchase. So, my husband went to Home Depot and received $200 refund. At the end, it took Home Depot about 6 weeks to deliver the range, and even then I am still stuck with lesser model.

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