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Rating 2/10

I am furious!!!!

I bought a solid white special occasion dress from Torrid online. I planned to wear this dress for my wedding in May 2018. I purchased The dress in September 2017. The dress was only available online. The dress arrived and it for perfectly. I tried the dress on twice, once when it arrived and again for my mom. The dress has remained it it's back in my closet since then. Today, I removed the dress from its bag to show my bridesmaid and notice two tiny holes in the sheer mesh portion of the dress. I did not notice them previously. I called customer service and explained this is my wedding dress. I explained the situation and she said I could not exchange it, even though the tags are still in tact and it has never been worn. I asked to speak to a supervisor and she left me on hold for several minutes and came back to say she could not get a supervisor for me. After further conversation she stated that she briefly spoke to a supervisor that she "was able to tear away from her work momentarily". So which is it?? Was a supervisor available or not??? I will never buy another effing item from Torrid online. Seems like they could have extended the courtesy to exchange the dress since it is still available for sale and I planned to wear it for my wedding. You can't wait until the last minute to get a wedding dress and I honestly didn't notice until today. Wedding ruined!! Thanks for nothing, Torrid.

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