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Rating 2/10

I work in the customer services field and have for most of my life and I can sure tell you that Macmall doesn't have a clue about Customer Service.

I placed an order on Monday night using their offered credit line. On Tuesday I happened to read a couple of forums that said that they had problems with Macmall "holding" their orders and not letting them now. So I decide to call and check on my order.

I was told by the customer service rep that my order had a hold on it. They then transfered me to the card services line. Luckily I had her give me the number first because of course they disconnected me. So I call and get ahold of a person in card services who says that the hold is on my account because I am having my order shipped to my place of work.

They then call me at my place of work to confirm that it is legit. Okay I can understand this but it is kind of funny because they pulled my credit report so surely they can tell from it that the address I gave them is my place of work. But at anyrate the lady says that the hold was removed and that I would have no further problems. (Yeah right).

I call back to the customer service number around 40 minutes later to double check and make sure that the hold has cleared. I was told yet again that it still had a hold on it and once again I was transferred to the card services number (and cut off again).

So I call the card services number again myself and talk to someone else who says that they didn't see any holds on the order and that my order was fixing to ship.

A number of hours later the website still showed that the order hadn't shipped (though amazingly a seperate order that I had with them did ship). So I try to call their support line but didn't get an answer so I emailed them (of which I never did hear back from).

So this morning (Wednesday) I see my order was still IN PROCESS so I call and get the sales department who couldn't do anything for me but tell me that there was still a hold and that I would have to call back after 8am Pacific.

So I call back after 8 their time and talk to a customer services rep who says yet again that there is a hold on the account. He fixes to transfer me to card services but I tell him that I give up and want the order cancelled. After the normal (oh please don't do that) routine my order is cancelled though on the site it still shows as In Process. So at this point I half expect my order to still suddenly show up even though I cancelled it. They will not give you any cancellation confirmation number so you are just left to their word which from my experience is worth extremely little.

So please do yourself a favor and safe yourself a bunch of headache and look elsewhere because Macmall doesn't seem to want the business.

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