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Rating 2/10

DO NOT order from this company! I have already sent a complaint to BBB of Ny on them. They say that they will usually ship same day if ordered before 3pm est. Well, I ordered first thing in the morning..rec'vd a tracking number same day...well, 3 days later still nothing had updated on tracking number. Tried to call them at their "customer support" line. No one ever answers the phone. Had to leave a vm. Someone called me back the same day and told me that it had shipped that day. In the meantime as I was waiting on them to call me back I did a chat on their website with one of their customer service people. He told me a different story and said that it had left the day before and to check the tracking number after 7pm which I did...looked the exact same that it had not even left their facility. Well, the next day tried calling again, lvm again..no call back..did the chat again, told him that I wanted my money back and not to even worry about shipping it..well, then he provides me with a different tracking number and said that it had already left..did the tracking number...the package was going to VA and I live in AR. So, he tried to give me a false number to make me happy..I confronted him about it and he says oh im sorry let me try to intercept that package since it is going to the wrong place, RIGHT. I tell him to intercept it back to their facility and give me my money back. He finally says ok, i have submitted it to the return dept and you will see a credit in 3-5 days. Well, then the next day I get another email from them with another tracking number on it...so, a week later they finally got it right and sent it out to the right place after they already told me that they were going to return my money. They do not know what they are doing and I dont think that they wouldve ever even sent it out if I hadnt bugged them everyday and I even threatend to call the Brooklyn police dept to have their website investigated then the next day the ship it..whatever..please dont do business with this co..google them..I wish i wouldve before I ordered from them...horrible reviews...CROOKS!!!

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