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Rating 2/10

Buyer Beware!!

I just spent several thousands of dollars on all new kitchen appliances, all Samsung products. The over the stove microwave did not work from time it was installed. Well when you have a problem with a product and you bought it from Home Depot, you can’t just call Samsung nor can you just return it to the store. You must spend hours calling a phone number just to be transferred to someone else and 4/5 times you get disconnected and have to start over! Well anyway, we bought the microwave 1 1/2 months ago, the repairman came out but didn’t fix it... we didn’t hear back from them so back to step 1! Ok then finally someone else came out and took the microwave... fast forward 3 weeks... no phone call email or any contact. Oh and of course the “help line” is only open from 8-5 M-F so I will have to start over from step 1 tomorrow! To add insult to injury, I posted a negative review for the microwave on Home Depot’s site... just received an email that my post was not accepted!! Sooo.... note to self, Home Depot reviews are not accurate, apparently they don’t allow you to have a negative opinion!!

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