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Rating 2/10

Pay attention, you don't want to get cheated

To be honest, I was satisfied before I got my laptop ordered from xoticpc. the sales responded fast and patiently. However when I got a laptop that maybe used and doesn't have the SSD I ordered, they suddenly disappeared. I asked support for a return and no response, I asked sales for furthermore details and no response. If you check their police you will see that the return can only be accepted within 15 days and seems they find a good way to avoid responsibility :) And here I am. spent 2200 CAD and got a used, a little slow laptop without SSD. I am no more than fool. If anyone who wants to buy laptop at xoticpc you have to consider carefully, you want to experience the same thing I experienced? P.S 5 stars for shipping. express was pretty fast.

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posted Jan-10-2018

A rep from Xotic PC, xoticpc,has responded

“We are working with the customer to resolve the issue. We take customer service very seriously and strive to ensure we have happy customers. If we fall short, we will do everything in our power to make it up and come to a complete resolution.”

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