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mcmgeneral

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Rating 2/10
1/5

Insteon is a lousy product and Smarthome customer service is terrible

I built a new home 5 years ago and used Insteon switches for all of the lights. More than half of them had failed within the first 3 years -- and Smarthome said that because they were out of warranty, there was nothing they could do. So, I ordered replacements. Many of the original switches that hadn't failed in the first three years have since failed and several of the replacement switches have as well. Smarthome customer service is useless and the Insteon switches are definitely not worth buying. Buying these switches from Smarthome was the worst decision I made when building my new home!


Rating 2/10
1/5

World's Worst Retailer

Like most of the other reviewers, I had a terrible experience with Equestrian Collections. They sent a hat that was too small and said that they would "let me" exchange it but that I would have to pay return shipping AND shipping for the replacement hat. Then, they checked and said that they didn't even have the hat in the next size up and that there was nothing they could do for me, other than "letting" me pay to return the hat for a refund of the cost (but not the original shipping). Worst customer service I've experienced. I only wish I had read the other reviews before placing my first, and last, order!!! I would never shop with them again.


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  Smarthome Rating 2/10
  Equestrian Collections Rating 2/10

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  Smarthome Rating 2/10
  Equestrian Collections Rating 2/10