“I've had my Sager laptop for about 7 months now, which is plenty of time to put it through its paces. The machine performs beautifully, and although a small defect with the hinge and the chassis necessitated shipping my laptop back to the manufacturer for repairs, the Xotic PC customer service agent who helped me through the RMA process was hands-down the most patient representative I've ever had the pleasure to work with! Kudos for answering my ten million questions!
After my laptop was returned to me, I ran into some unexpected issues related to Windows 10. I thought Xotic PC would tell me to direct my queries to Microsoft, but the same rep was willing to help me straighten out my Windows issues, too!
Seriously, it is the best customer service I've ever experienced, and I can honestly say it was a pleasure to work with them. I really can't thank them enough for going above and beyond to help me not once, but twice! I'll definitely be going back to them next time I'm in the market for another laptop!”