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Rating 2/10


I ordered bunk beds with a trundle on Nov. 11. I placed the order with this company because they said they were "In Stock" and "Ship in 1-2 weeks". Within that time, I called and mad a slight change to the order, being told it would only change the ship date by 2 days. After that new ship day came and went I called and was told the manufacturer delayed the order and now it wouldn't ship until 12/11, with it arriving 12/18. I specifically placed this order in time to have the beds here and set-up for the holidays since I'm hosting my whole family and need the beds for my nieces that will be here. At this time, I'm disappointed but can still make it work. Now, today is 12/11, I tried calling and emailing the ALL DAY yesterday, just to MAKE SURE everything was still on schedule. NO ONE REPLIED TO ANYTHING. So, I started my day today with a phone call and someone answered, as they went to track my order I was "disconnected". When I tried to call back no one answered for about 20 tries! FINALLY, someone decided to pick-up and told me that my order had been further delayed, now it wasn't even going to SHIP until 12/18 and arrive AFTER Christmas. The company never once decided it would be a good idea and contact me to let me know about any of this. I AM LIVID!! I cancelled my order with them and now all I can do is try to stop others from making the same mistake I did DO NOT SHOP HERE! Oh, and a=on top of all of that, they double charged my credit card for the initial order as well.

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