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Rating 2/10

Booked a hotel in Quito through their website. The price on the confirmation sent to the hotel was not the same as the price sent to me in my email, or the price shown on the website.

Venere claims it will respond to emails within 2 days, I wrote twice, both emails ignored. Do yourselves a favour and book your hotels through a more reputable booking site.

Rating 10/10

I came here to ResellerRatings to check out Crutchfield before purchasing a Canon DLSR from them. Fair enough time to come back and leave my own positive feedback about them. Great product, great prices, fast delivery and a great service.

Rating 8/10

I had always been delighted with Telephony Depot, great online sales support and after sales tech support. But this time they have won themselves some one stars for their sloppy service.

I bought a Panasonic VOIP desk phone in December. It has a technical problem, I called Panasonic and they denied even acknowledging that the phone exists. I contacted Telephony Depot and they asked a couple of questions, told me they were waiting for input from Panasonic and since then they have just ignored my emails, I have not heard back from them since January.

The Panasonic phone would be great if it worked properly, I probably won't use Telephony Depot again because it sucks being hung out to dry by an online seller that cannot or will not support a product that they sold you.

EDIT: Wow resellerratings.com's merchant member programme works and the response to this review from Telephony Depot was impressive.

The day after writing this review I was contacted by email. I got an apology, an explanation of how the system had failed me and a refund. Thanks to the Telephony Depot team for making this right again.

EDIT AGAIN: I have subsequently upped my star rating of Telephony Depot to reflect their professionally turning around a lumpy and probably embarrassing customer services issue.

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