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markleugers

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Edmund Scientifics

5/5

Surprise after reading other reviews.

Years ago I bought 5 Grab Bags of Prisms from Edmund and was very happy with the product. 2 weeks ago I ordered 10 slightly differently marked Grab Bag of Prisms. I received them very quickly, but when I opened the first bag I was completely disappointed. Although the item was marked as nonreturnable, I sent an e-mail since I had called previous to placing the order asking for a better description and referencing my 1st order years ago. I was denied a refund in the e-mail. I was upset and decided to call customer service. With a quick recap of the process I was quickly told I would get an immediate credit, and no need to send back the Grab Bags. 3 days later when I checked my credit statement, the credit was there. Awesome customer service.


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