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Rating 2/10

Terrible experiencie with this store!! Be aware and do not trust the good reviews....they dont talk with you about your problem...they just refund the money and they hang up the phone in my face. I ordered something on tuesday and on wenesday I asked for my package status...they didnt know where is my package (but they already sent me a "shipped" mail)....then the manager refund the money to my paypal account and with no explanation he cut the chat and disable me from doing business with them....ONLY FOR ASK THE STATUS OF MY ORDER!!! Also they first told me the package is NOT with them and has been shipped....but 5 minutes later the manager is refunding my money.....HOW HE CAN REFUND THE MONEY IF THE PRODUCT IS IN TRANSIT?? HE REFUNDED MY MONEY BECOUSE HE KNOWS THE REAL STATUS OF MY ORDER AND THE STATUS WAS THE ITEM WASNT AVAIBLE AND IT WAS BACKORDERED...but he didnt tell me the truth. Dont do business with them!!! Stay away!!! DOnt trust the good feedback!!!

Unique_Squared's Avatar
posted Aug-14-2012

A rep from Unique Squared, Unique_Squared,has responded

“We made every effort to take care of the customer and spent a considerable amount of time trying to provide the requested information. We had already dispatched the order for which an update was being requested and visually verified the package was no longer at UniqueSquared after checking our shipping dock. We explained that USPS can take several days to update their tracking information, which was why their system did not yet reflect it being in their possession. Once we leave a package in the care of the shipping company, the customer and the team here at UniqueSquared must depend on USPS tracking to monitor the progress of the delivery. As we were unable to reach a resolution with which the customer was completely satisfied, we determined it best to fully refund the customer’s payment after all possible alternatives had been exhausted over the course of numerous LiveChats, phone calls, and emails.”

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