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lpncarolann

All 2 customer reviews

All 2 customer reviews

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Rakuten

5/5

GREAT SERVICE

Fast shipping and merchandise sent earlier than expected, received before the expected shipping date. Cheap prices for brand name merchandise. Bought a Sony Movie Projector. Would order again. Have told friends about it.


1/5

Had to get the BBB involved to get MY FULL REFUND

03/25/2016--Shipping was excellent however I ordered a Galaxy Tab 4 10.1/SM-T530 16GB Black tablet and received a Galaxy Tab 4 Education SM-T530NYKNXAR tablet. They say I can return it for the CORRECT product after the representative argued with me online that I received the correct tablet. They don't pay for return postage when it is there mistake. If you exchange for the correct product there is NO restocking fee, BUT if you request a refund they charge you a restocking fee of 15% of what you paid for it. DO NOT ORDER from them its not worth the hassle and disappointment. I will never recommend this site to anyone. When I was looking for a tablet the reviews never popped up or I never would have ordered from them. They popped up after I ordered, paid for, and received my product. Now I have to wait for them to even contact me back when they are good and ready to send me the paper work they say I need to return it for the correct item. Save your money and buy from someone else.

UPDATE--04/01/2016---So it took them 2 days to send me the required paperwork to have them send me the correct item. Low and behold if they didn't charge me shipping and a 15% restocking fee for an item I NEVER ORDERED TO BEGIN WITH. I even sent them along in the box the order receipt and a letter telling them what I ordered and what I got, they stole $58.99 from me. I REPEAT DO NOT ORDER FROM THESE SCAM ARTISTS . This article is about another consumer complaint of this company. http://www.bbb.org/west-florida/business-reviews/outlets-stores-factory-mills/factory-outlet-store-in-syosset-ny-90124233.......04/05/2016.. I now have the better business Bureau involved on my behalf.

factory-outlet-store's Avatar
posted Mar-25-2016

A rep from FactoryOutletStore.com, factory-outlet-store,has responded

“Hello lpncarolann,

Thank you for ordering with us here at the FactoryOutletStore. We apologize for the inconvenience that this has caused you. One of our US Based Customer Relations Department Representatives will be contacting you shortly to better resolve the issue.

We understand that situations may occur and appreciate your comment as well as the opportunity to find a solution. If you would like to contact us at your convenience please call 800-816-0810 Monday thru Friday 9am to 4pm Eastern/Standard.”


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