Thank you for ordering with us here at the FactoryOutletStore. We apologize for the inconvenience that this has caused you. One of our US Based Customer Relations Department Representatives will be contacting you shortly to better resolve the issue.
We understand that situations may occur and appreciate your comment as well as the opportunity to find a solution. If you would like to contact us at your convenience please call 800-816-0810 Monday thru Friday 9am to 4pm Eastern/Standard.”