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lizdetrich

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Rating 2/10
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Terrible online retailer! They do not honor their coupons and horrible customer service!

I am a long time customer (10 years) with SkincareRx, I've shopped with them for years and spent a LOT of money with them, I am so frustrated I'm ready to call it quits. I called customer service last week about a coupon code I received via email and the customer service agent was not able to answer my questions. They were simple, I had a coupon code and it wasn't working, and could she help me? The answer was "no, you need to click on the code that you received in the email for it to apply." I also apparently had items in my cart that the sale code didn't apply to; formerly, when the website mentioned 'some brand exclusions apply', the website would list them, but no matter how hard I looked (and believe me, I did), I could not find the exclusion list.
I followed up with a customer service live chat, that didn't get me very far either, the customer service agent cut off the chat and never answered the questions I had.
Recently, I received an email 25% off when you buy two, I thought, I'll just try ordering again.
The order totaled $181, yet the discount code stated Holiday Beauty 24%, (not 25% as my email quoted) - the discount showed $10.80 was subtracted from my total when the correct amount (25% - total of $181 should be $45.27).
I sent them an email and didn't get a response. Today I tried to call and never reached a person. I had an online chat with someone named Sinead who gave me the run around and told me they would research my issue and get back to me within 48 hours but that is only after I pressed for a response. Sinead told me to forward my email which contained the sale information stating 25% off, which I did. Sinead said she never received it but the notification properties in my email said it was delivered. DO NOT WASTE YOUR TIME!


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