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Dover Saddlery


Terrible Customer Service

We have had many experiences with a defective product and every single time there was terrible customer service.
Our first experience was with a Dover Store. We drove (140 miles round trip) to the store to fit and buy a helmet. Once we got home we looked at the helmet and noticed cracking. The Dover store was not willing to help and we had to drive another 140 miles to go return and exchange a helmet. All they gave us is a $10 voucher for an expensive trip that was not our fault. That was the first bad experience.
The second bad experience was that we ordered a jacket. It was on sale and about a week later they called us to let us know that they were no longer available. By then they were out of stock of any color or size of that product. They didn't help us and we just got money back. Not too bad an experience just disappointing that they didn't tell us until a week later.
Our third and most frustrating experience was quite recently with a R.J. Classics Rose Competition Show Shirt. It was on a really good sale so I ordered it. It came in and I took it out of the package and there was black grease marks all over the shirt (the entire front of collar and the chest area). We called in and in the end talked to 4 different people. My father finally talked to the supervisor and got a different shirt because they didn't have the R.J. Classic shirt in my size and color. They were quite rude about sending us a shirt and only did it to make us shut up. I ended up finding the R.J. Classics shirt from a Dover store in a different state and is shipping to my door. It was absolute terrible service and I was horrified at how rude they were to me.

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