“We would like to apologize for your experience with our company and would like to offer the following explanation and proposal for resolution of this situation:
We provide full service business filing services in all 50 states and DC, across various filings types from incorporations, DBA filings, amendments, dissolutions, and more. For most part we can provide the service with minimal involvement from our clients. With some types of filings, such as DBA in Delaware, there is no legal way for us to fulfill the order without client's involvement in almost every step, leaving very little value that we can add as a service to our domestic (but not international) clients, as noted in your review. This leads us to reconsider offering this filing at all in the future.
For your order we would like to offer you a refund of our standard service fee in order to properly resolve this situation. Please let us know if this resolution would be satisfiable.”