As I mentioned in my message, I am very sorry about your experience. Having read your review and reviewed our internal notes I can certainly understand your frustration. We made a number of mistakes, and we didn't handle them as well as we could have.
Mistakes happen, but we could have done a much better job both communicating with you and ensuring that our delivery partner followed through.
I am glad to hear that you like the sofa, and hope that we might have an opportunity to demonstrate how the experience should go in future.
Thanks for taking time to provide your feedback.
Director of Marketing
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