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Rating 8/10

Overall, I got what I wanted in service

Wait was too long. Call back was a day later. When I got call line dropped. When I was reached I was not near computer. Asked for call back from specific person, Britten? In 20 minutes...no call back, I had to call again and got service needed. For a 24 hour service provider, you need improvement

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posted Dec-06-2017

A rep from Squaremouth.com, squaremouth,has responded


Thank you for taking the time to submit a review about your experience with Squaremouth.

We are very sorry you experienced a long wait time. That is not our standard level of service. We aim to answer all calls within a very short period of time. The quality of our customer service is extremely important to us and we will do everything we can to correct this as quickly as possible.

We have taken steps to work towards reducing wait times during our busy periods by adding extra staff members and increasing our customer service training. We continue to look for ways to improve our efficiency. I apologize again for the frustration we caused.

Thank you again for providing your feedback. We really appreciate the opportunity to review our processes and make improvements. If you have any other feedback or suggestions regarding your experience, I would love to speak with you. You can call me at 800-240-0369 ext 6142, or by email at ahaywood@squaremouth.com.

Amy Haywood
Customer Reviews Manager

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