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ksjackson07

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Rating 2/10
1/5

New roof disaster

In need of a new roof. I was sold on the 25 year craftsmanship warranty so I wouldn't have to worry about it roof repairs, they'd be in business ready for repairs and I could pass that warranty onto another homeowner. Sounds like a no brainer, more value and worry free, Not so!!! I informed sales rep there were prior leaks prior to me purchasing and the house is 20 years old maybe need more repairs. Roof was installed last February, they never checked my attic as stated they would, they bumped wooded logs with their truck that's set up for water issues on hoa drive, broke stepping stones by truck driving over it, left dumpster there blocking hoa drive for a week plus longer than told, had to get new approval to avoid hoa fees for blocking hoa road, to a conversation to close the deal over phone when I never had a chance to inspect it so he could get a bonus and to help with hoa drive issues and breaking stepping stones to get a gift certificate in return. Thought I'd be nice since I couldn't tell if a roof would be ok or not so he could get his bonus. To report a minor water spot on bedroom ceiling in July. This was a small spot at the time. If repair guy came to inspect roof 2.5 weeks from reporting it, it would not have turned into 3.5 weeks later, 8 ceiling water spots and now into walls. Roofer comes out does a horrible hack caulking job all over my brand new roof! He says they should have replaced the metal sidings and caulked to house (ask for more details). To owner of roofing company who's in a different state to say not their fault it's the chimney which was right in their faces while installing roof!!! Never told me my chimney had issues yet they're installing a 25 year warranty craftsmanship roof on. To the Home Depot manager agreeing to split the cost of repairs as a hurricane was coming and they couldn't do it. So get that fixed. Now onto the clean up of caulked, rotted plywood, molded mildew water stains on ceiling and walls whom which we are allergic to mold and mildew. I received a verbally agreement to repair roof area, molded boards, though my other boards above ceiling not authorized to replace/fix and would credit my account for interior bedroom repairs. I asked and was told I'd get that in writing that night as going out of town for business and knew couldn't send in writing later that week. This was also verbally stated could have someone out to fix in a week. It's now 3 plus weeks, no appointment for repairs and nothing in writing like stated and promised so. Absolutely beyond frustrating 3 months later of reporting still not completed nor near completion. Now I have spotted more water stains on 3 diffetent ceilings and in need of refinancing my home yet have a water stained bedroom. So it's costing me money to not be able to refinance my home without a good appraisal and I have a water stained bedroom ceilings, walls and now additional ceilings in my home. 3 plus months is a long time for this!!! I highly recommend LOCAL companies and smaller business owners who take pride in their work, customer service and WAY less money to purchase! Beyond dissatisfied.


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