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Rating 2/10


I was trying to order a game for Xmas for a grandaughter. First I learned when I was placing the order that it didn't qualify for the advertised free shipping. OK I foolishly proceeded and hit the "order" button. Then I learned it wouldn't be shipped until January 9th. I immediately followed their on-line directions to cancel the order and that didn't work! So I dialed their help line and waited and waited and was told the order couldn't be canceled since it had been placed in the 30 min. that had passed. I now waited on hold for a long time to be told the same thing by her supervisor. I will never, never open their web site again--after using Amazon you know how service should be and this of B and N is pre-historic.

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